Unauthorized Credit Card Transactions
We handle every account with the professionalism and sensitivity needed to uphold your image
Our sensitive approach to collecting on deceased cardholder accounts has helped our clients recover millions of dollars annually.
When a credit card is used by family members or non-authorized parties after a cardholder passes away, it creates a balance for which the deceased signer may not be liable. Many credit card issuers write off these after-date-of-death charges because they are unsure how to recover them, or because they lack the in-house resources to dedicate to probate collections. Weltman’s After Date of Death (ADOD) Program helps you recover these unauthorized charges, while upholding your brand integrity.
Accounts that were placed under our ADOD Program within the first six months of the date of death achieved the highest recovery rates, making it critical to identify decedent accounts as quickly as possible. Learn more about our ADOD Program results in this case study.
Accounts that were placed under our ADOD Program within the first six months of the date of death achieved the highest recovery rates, making it critical to identify decedent accounts as quickly as possible. Learn more about our ADOD Program results in this case study.
Our Services Include
Account Review
If the cardholder’s account is already in-house and they become deceased, we can easily move the file into our ADOD program. We thoroughly review each account and any supporting documentation to assess the total amount of ADOD charges. Our dedicated probate attorneys and an in-house compliance audit department provide direction and oversight to our highly trained certified probate estate specialists.
Letter & Call Strategy
Our letter and call strategy focuses on reaching out to the involved parties to educate them regarding use of the account. Our cooperative, non-threatening approach in classifying the cases as unauthorized charges, rather than fraud, typically allows us to gain a voluntary commitment to pay for charges that were incurred after the cardholder’s date of death.
Skip-tracing & Asset Searches
Our ability to locate and communicate with unauthorized users while simultaneously searching for an estate has allowed our clients to streamline their recovery efforts by working with a single agency versus multiple vendors.
Contingency Collections
Accounts are handled on a contingency basis, requiring no initial investment. In other words, we only get paid when you do. This fee structure is very common in our industry and is based entirely on the results we achieve for our clients.
Probate Case Study
ADOD Program Case Study
Weltman's ADOD Program was established in 2002 in response to findings that approximately 75% of purchases made after a cardholder became deceased were from an individual who used the card but was unaware that the death of the guarantor constituted the cancellation of the card and the account. Read more in our recent case study.
Publications
Insights / 7 October 2019
Pros and Cons of Utilizing a Power of Attorney
News / 22 July 2019